Key Account Manager - Shoprite

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

• National Key Accounts Manager - Shoprite
• Midrand, South Africa

Overview

To take the lead role in developing the Shoprite account to deliver on business objectives for both SC Johnson and Shoprite, will be expected to play a strategic role, by dealing with National & regional buyers; DC role players; maintain and grow relationships across all levels of engagement.

Responsibilities:

Financial:

• Achieve agreed volume/net sales/gross profit targets.
  Timeous execution on price increases.
• Effectively manage trade spend – business mandate.
• Ensure Proper financial controls are implemented and adhered to within your account.

Planning And Reporting:

• Accountable for the development and implementation of customer business plans (Joint Business Planning)
• Accountable for account forecast accuracy
• Tracking key account metrics, sales performance, and market trends. Prepare regular reports and presentations for management summarizing account activities, sales results, and opportunities for growth.

Customer Relationship

• Ensure meeting with regional buyers at least once a month and national category manager at least once a quarter.
  Ensure Top to Top meeting with head buyers at least twice a year.
  Drive category development agenda with the customer through our category team.
  Ensure insight driven business reviews are presented during customers in meeting.

• Internally: To work closely with the Customer Marketing team to ensure delivery of best practice POP initiatives – FOCO’s

Trading Terms

• Lead the annual trading terms discussion with the head buyer
• Prepare annual trade spend investment proposal for business approval.
• Conduct ROI analysis on all investment (mindset to Maximize ROI)

Administration

• Serve as the primary point of contact for customers providing technical support and resolving any issues that arise.
  Keep record of all contact reports when engaging with the customer
• Ensure that all relevant information is filed correctly and easily accessible e.g. Promo contract reports.
• Ensure business commercial trackers are populated with your customer details e.g. promotional tracker.
• Active involvement on logistical supply chain processes to ensure on time delivery is achieved.
• Ensure trade spend tracker is up to date with claims.

Execution

• Manage shelf health though Everyday Great Execution principle as per the Category Team strategy.
  Achieve all new product launches, landing the new line with the customers as per the business launch dates.
  Communicate and track agreed promotional activities with the customer and field Ops and ensure adherence.
  Continuous engagement with Field Operations with the interest of your own customer – Biweekly
• Actively engage the agents to ensure that our products are effectively distributed and merchandised to improve forward share and achieve MHSKU strategy.

Data

• Gain a deep understanding of the customers’ business, industry, goals, and challenges. Use this understanding to anticipate customer needs and provide solutions that align with their objectives.
• Conduct competitive analysis to understand market trends, identify opportunities, and differentiate our products
• Use customer data solution for strategy planning both internally and externally (Rex Data)

Experience you’ll bring:

• Appropriate Degree/ Diploma in Marketing/ Business management or extensive experience in a Key Account management.
• 5 – 10 Years’ FMCG Key Accounts experience.
• Proficiency in MS Office and customer data systems.
• Strong experience in Negotiating National Trading Terms
• More than 3 years’ experience in managing the Shoprite national account.
• Advanced knowledge of Shoprite processes
  

Behaviours you’ll need:

• Excellent analytical and problem-solving skills
• Strong communicator and team worker
• Adaptability
• Drive for results
• Values others, and cultures
• Self-starter and Acts with integrity

What’s in it for you:

• Competitive salary and great working environment

About us:

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

This position is not available for relocation assistance and candidate must be eligible to work in the country of application

Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.