Associate Manager, HRIS Ops Support
Makati City, Philippines
Human Resources Job ID: 32895SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
The HRIS Operations Support, Associate Manager is a key leadership role within the Global HRIS team, responsible for managing a team of Senior Associates who provide frontline support for SC Johnson’s HR technology platforms, including Workday, ServiceNow and other applications and tools.
You will combine deep technical expertise, cross-domain ownership, and enterprise collaboration to ensure globally consistent, high-quality support for HR operations. You will demonstrate leadership through subject matter expertise, proactive collaboration, and the ability to influence outcomes across all levels of the organization. The role requires strong project management capabilities, stakeholder engagement, and the ability to coach and enable others across multiple HRIS domains. The work is high in complexity and volume, with significant business impact and visibility.
- Lead, coach, and develop a high-performing HRIS support team while fostering accountability, collaboration, and continuous improvement.
- Monitor case queues and performance metrics to ensure timely issue resolution, SLA compliance, and high client satisfaction.
- Provide ongoing feedback and development planning to strengthen individual and team capabilities.
- Collaborate with HRIS Domain Leads, COEs, and regional HR teams to resolve issues and align on process improvements.
- Act as a technical lead across multiple HRIS domains, ensuring system stability, data integrity, and process consistency.
- Drive service excellence by analyzing trends, improving support performance, and meeting key KPIs.
- Manage escalations and lead critical cyclical HRIS activities (e.g., merit planning, profit sharing, salary updates, holiday calendars).
- Oversee knowledge management and training strategies to enable team readiness and drive user adoption of HRIS systems.
Required Skills / Experience / Competencies:
- 5+ years relevant professional experience in HR systems software development and administration
- 3+ years of leadership and project management experience
- Familiarity with Agile/Scrum methodologies
Job Requirements:
Full-time employment
Bachelor's degree preferably in Computer Science
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
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