Analyst, Customer Fulfillment (Mandarin Speaker)

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Summary:

The Analyst, Customer Fulfillment reports to the Process Efficiency Associate Manager to accurately and efficiently process all customer orders and returns in the system and resolve issues accordingly based on established procedures across all markets serviced by SSC.

Essential Duties and Responsibilities:

• Order Management – Performs data entry according to established procedures from one or more supported markets.

• Efficiently manages customer portals for Manual, Semi EDI & EDI Customers.

• Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic.

• Runs necessary reports to track Performance and advise order issues for FOT to take necessary actions (Data Pack)

• Identify best-in-class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.

• Maintains a high level of coordination with Customer Service Teams

Required Skills / Experience / Competencies:

• 0 – 2 years of experience in similar roles

• System:  SAP and Excel

• Fluent both in English and Mandarin

• Good oral and written communication skills

• Able to multitask and work under pressure with strong attention to details

• Able to work on his own initiative and prioritize tasks

• Values operating in a collaborative and cooperative environment. 

• Demonstrates flexibility and adaptability to changes

Preferred Skills / Experience / Competencies:

• Previous Customer Service Experience

• Analytical skills

• Process improvement orientation

• Experienced working in a multi-cultural environment

Job Requirements:

• Full-time, direct employment

• Onsite work setup; once a week work-from-home after 3 months

• Work Hours: 9:30 AM - 6:30 PM (Mondays to Fridays)

• Overtime might be required depending on the critical deliverable

What’s in it for you

We’ll invest in you, and you’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. You can also enjoy various benefits that include:

• Competitive pay (up to 14th-month pay, profit sharing, retirement plan, etc.)

• Health care benefits, a gym inside the office, paid leaves upon hire

• Personalized career development plan.

• Autonomy in your work

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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