AR Collections & Resolutions - Analyst (Pro)

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

AR Collections & Resolutions - Analyst (SCJ PRO)

• Location - Frimley, UK
• Function – Shared Service Centre – PRO AR/Credit + Collections

Overview:

Our EMEA Shared Service Centre based in the UK has around 230 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We support over 20 countries and speak around 35 different languages. The SSC is just one of 5 different SCJ businesses based at the Frimley site.

About the role

This role works supporting the SCJ Professional Business in the Customer Financial Services department (Credit Control) to improve SCJ's Professional financial performance by managing collections and credit management operations, reducing open deductions, speeding up validation of claims; all in line with departmental KPIs targets. This role will support UK and French speaking markets;

This position is not available for international relocation

Responsibilities:

This role assumes responsibility of managing the credit risk for a portfolio of customer accounts on behalf of EMEA region. It requires a strong ability to make credit decisions within the DOA framework, to work independently as well as collaboratively cross functionally, to proactively chase Receivable items & process incoming claims. It will require to take ownership of customer’s credit and ledger issues and escalate as and when necessary. The role also requires a clear understanding and adherence to internal and external controls as well as identifying opportunities through Lean mindset in view of maximising efficiency.

• Develop, maintain and improve relationships with internal and external customers to ensure timely cash receipt, allocation and query resolution;
• Manage the customer rebates ensuring customers invoices are validated with the Finance Team and processed in a timely manner;
• Conduct thorough investigation of price and logistics claims;
• Minimise the risk of bad and doubtful debts through credit management best practices

Experience you’ll bring:

• Fluent in English and ideally French both written and verbal
• Experience in a customer facing role ideally with good experience in an accounting environment or accounts receivable role;
• Previous experience in Business to Business claims within a shared service centre;
• Strong Excel skills with good analytical and numerical skills;

Behaviors you’ll need:

• Good attention to detail and to be process improvement orientated (Lean mindset);
• Excellent communication and interpersonal skills with the ability to adapt to working in a fast paced, changing environment;
• Strong team player with strong Proactivity and Personal Ownership;

What’s in it for you:

• Competitive pay & Profit Share and great working environment;
• We offer Study support in a relatable field;
• Flexible starting and finishing times + 4.5 day working week;
• 33 days annual leave including public holidays due to supporting European countries;
• Shuttle bus service from local train stations, EV Charging Points, Cycle to Work Scheme;
• Newly revamped Gym with free classes and NEW Spin Studio!

#LI-DC1

Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.