Sr Associate, Sales Account Management (E-comm)

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

SR ASSOCIATE-SALES ACCOUNT MANAGEMENT (e-comm)

•    Location: Istanbul 
•    Function:  Sales 

Overview:

About the role 
Join our dynamic team to drive the success of our E-commerce operations! You'll manage E-commerce clients and distributors, plan and execute customer-specific promotions, and collaborate with commercial teams to boost market share. Your role includes accurate forecasting, managing finance-related objectives, and developing digital shelves. You'll onboard new clients, manage trade budgets, and enhance our business scope. By following market trends and benchmarking with other companies, you'll discover new opportunities for channel development and digital transformation. Your negotiation skills will be key in resolving disputes and ensuring customer satisfaction.

About the Team/Department

Reporting to Sales Channel Manager, this role offers an exciting opportunity for sales professionals to develop their careers in a FMCG ecomm. You will be involved in planning and implementing customer-specific promotions, managing E-com distributors, collaborating with commercial teams, and handling finance-related objectives. Your work will contribute to achieving business goals, enhancing customer satisfaction, and driving digital transformation within the E-commerce channel.

Responsibilities: 

• Planning and implementing customer-specific promotions, campaigns, and tailor-made executions for defined accounts.
• Managing E-com dedicated distributors.
• Accurately forecasting on an annual, quarterly, and monthly basis.
• Working and collaborating with commercial teams (Customer marketing, marketing, etc.) to develop sales strategies to improve market share in all product lines.
• Managing finance-related objectives (P&L tables, margins of the online portfolio, etc.), planning and executing digital JBP with E-com clients regarding the following topics: daily right execution, promotion, campaigns, online portfolio management.
• Ensuring achievement of set business goals and obtaining internal and external customer satisfaction to build strong new relationships and strengthen current ones with related departments and grades.
• Developing the digital shelves as the future of shopping in all channels. Onboarding and managing new/ongoing E-com clients to the SCJ system and setting up partnerships with them to develop new business models and increase online CCI products penetration.
• Managing trade budget effectively and getting the best outcome of investments.
• Enhancing and improving the scope of business via expanding product portfolio, occasionally planning other consumer campaigns, defining areas of connection to current offline campaigns, and adding new features to online platforms and digital marketing.
• Managing campaigns, product portfolio, and profitability strategies designed for e-commerce sales dynamics and opportunities.
• Establishing an online data collection and analysis environment, collecting market insights and customer feedback from digital platforms, and transferring them into innovative projects that would increase customer satisfaction and operating efficiency.
• Continuously following market trends and innovations, benchmarking with other companies, discovering new opportunities for SCJ e-com channel development and SCJ digital transformation, converting them into projects and executing them.
• Negotiating and resolving disputes and customer claims in changing circumstances.

Experience you’ll bring: 

• Bachelor’s degree in Business Administration & Economics.
• Minimum 3-5 years of experience, especially in E-com channel sales, preferably in an FMCG environment.
• No travel restrictions.
• Driving license (Class B).

Behaviors you’ll need: 

• Overall relationship management
• Demonstrated ability to perform well in a dynamic working environment.
• Strong selling and negotiation skills.
• Strong understanding of E-com channel trade dynamics, following trends and social media closely.
• Analytical mindset with the capability to interpret and utilize data for business insights.
• Strong presentation skills & Microsoft Office proficiency.
• Analytical and result-driven.
• Good working attitude and willingness to learn.
• Fluent in English and Turkish is a must (both speaking & writing).
• Be a team player

About us: 

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

You must be eligible to work in the country
This role isn’t eligible for domestic and international relocation

Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.